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3 Lessons From my First 3 Years in Customer Success

In June 2018, I accepted my first official position in Customer Success. I had graduated from university just back in December and my first job out of college was, let’s just say, not what I expected it to be. Hence why I was only there for 6 months. I had moved my wife and I…

So You’re the First Customer Success Hire at Your Company…

Congratulations! You’ve joined the exclusive club made up of individuals who are the first customer success hire for an organization. What now? Well, since Customer Success is still a new concept, every organization and every situation is different. We know that many organizations are finally starting to see the value in having a solid CSM…

Customer Success and Product: A Vital Partnership

I grew up watching the Karate Kid. One of my favorite movies. In this movie, the main character, Daniel, immediately becomes enemies with Johnny after a misunderstanding and scuffle on the beach. This rivalry continues until the end of the movie where they face-off in the final championship match. Over 30 years later, they are…

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