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So You’re the First Customer Success Hire at Your Company…

Congratulations! You’ve joined the exclusive club made up of individuals who are the first customer success hire for an organization. What now? Well, since Customer Success is still a new concept, every organization and every situation is different. We know that many organizations are finally starting to see the value in having a solid CSM…

Customer Success and Product: A Vital Partnership

I grew up watching the Karate Kid. One of my favorite movies. In this movie, the main character, Daniel, immediately becomes enemies with Johnny after a misunderstanding and scuffle on the beach. This rivalry continues until the end of the movie where they face-off in the final championship match. Over 30 years later, they are…

Customer Success and Reimagining the Modern Workplace

Author: Corinne Goldberg, Customer Success Manager at Slack There is a large opportunity for organizations to re-think the modern workplace as the global economy continues on the road to recovery from the pandemic. Jared Orr and I sat down to discuss some of the trends and transformations we have seen to the workplace over the…

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