Customer Success and Product: A Vital Partnership
I grew up watching the Karate Kid. One of my favorite movies. In this movie, the main character, Daniel, immediately becomes enemies with Johnny after a misunderstanding and scuffle on the beach. This rivalry continues until the end of the movie where they face-off in the final championship match. Over 30 years later, they are…
Customer Success and Reimagining the Modern Workplace
Author: Corinne Goldberg, Customer Success Manager at Slack There is a large opportunity for organizations to re-think the modern workplace as the global economy continues on the road to recovery from the pandemic. Jared Orr and I sat down to discuss some of the trends and transformations we have seen to the workplace over the…
Driving Success from High-touch Accounts
Author: Maria Jose Villanueva, CSM at Ultimate Kronos Group and Founder of Customer Success Montreal LinkedIn: https://www.linkedin.com/in/mariajosevillanueva/ Customer Success Montreal: https://cs-mtl.com/ As a CSM, you have been given a book of business that consists of mostly Enterprise accounts, with the highest ARR contract value. It is now in your hands to foster and grow them.…
3 Tips to Stay Ahead in The Customer Economy
We are living in the subscription economy. Or as I like to call it, the Customer Economy! The ability to provide a great customer experience while delivering desired outcomes is the very essence of Customer Success. It’s also the foundation of every business that is striving to stay ahead in the Customer Economy. As Dana…
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